Shipping policy
Last updated: 31 August 2026
Where we ship
Wild Pup World accepts orders only for countries and delivery destinations made available at checkout. Availability may vary by product and destination. If a country or address cannot be selected at checkout, we do not currently accept an order for delivery there. This policy does not promise delivery to every country or region.
How orders are fulfilled
Wild Pup World uses a dropshipping model and does not hold or warehouse inventory. Products are fulfilled and dispatched directly by third-party suppliers, including fulfilment facilities in China. Items in one order may be dispatched from different facilities and arrive in separate parcels.
Shipping methods and costs
The shipping methods and charges available for an order are shown at checkout before the order is submitted. Availability and cost can vary by product and destination.
Processing and delivery estimates
Processing time, dispatch origin and estimated delivery time are product- and destination-specific. The relevant estimate will be displayed on the product page or during checkout before purchase.
Delivery dates are estimates rather than guarantees. We will take reasonable steps to meet the stated estimate and will assist with an order that is delayed, lost, damaged or not delivered.
Customs, duties and taxes
An international order may be subject to import duties, taxes, customs charges or carrier handling fees. Where these amounts are collected by Wild Pup World, they will be shown at checkout. If they are not collected at checkout, the destination authority or carrier may charge the recipient on or before delivery. The customer is responsible for those charges only to the extent permitted by applicable law. Mandatory consumer rights are not affected.
Tracking and split shipments
When tracking is available, it will be sent to the email address used for the order. Separate parcels may have separate tracking details and delivery estimates.
Delivery addresses
Customers are responsible for checking the delivery address before placing an order. If an address needs to be changed, contact hello@wildpupworld.com immediately. We cannot guarantee a change after processing or dispatch has begun.
If an order is returned because the address supplied was incorrect, incomplete or could not accept delivery, contact us so we can explain the available redelivery or refund options. Any charge will be disclosed before redelivery and will not limit rights that cannot be excluded by law.
Delayed, lost or damaged parcels
If an order has not arrived by the latest estimate provided, or arrives damaged, email hello@wildpupworld.com with the order number and relevant details. Wild Pup World will investigate with the fulfilment partner or carrier and provide an appropriate remedy where required.
Cancellations
Contact us as soon as possible if an order needs to be cancelled. We will try to stop fulfilment, but cancellation cannot be guaranteed once processing or dispatch has begun. If dispatch has occurred, the Return and Refund Policy will apply.
Mandatory consumer rights
For customers in Australia, nothing in this policy excludes, restricts or modifies rights or remedies under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Customers in other jurisdictions retain any mandatory, non-excludable consumer rights and remedies provided by the law that applies to them.
Contact
Shipping questions can be sent to hello@wildpupworld.com.